FAQ (FREQUENTLY ASKED QUESTIONS)

What payment methods do you accept?

We accept payments via credit cards, debit cards (Such as Visa and Mastercard), Shop Pay, Google Pay, Apple Pay and PayPal.

What is the delivery time?

Orders take approximately 2 to 30 business days to process and ship. Delivery times vary based on location.

Do you offer returns?

Yes, you can return any item in its original condition within 15 days of receiving it. Please check our Return Policy for more details.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking information. Simply click the tracking link to see the latest updates on your shipment or ask to the AI Bot in the bottom-right corner of the web page.

Do you ship internationally?

Yes, we offer international shipping to almost all the countries. Shipping rates and delivery times vary depending on the destination. Please see our Shipping Policy for more details.

How can I cancel or modify my order?

If you need to cancel or change your order, contact us at info.lheritagebrand@gmail.com within 24 hours of placing it. Once orders are processed, changes may no longer be possible.

What if I received a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact us within 15 days with photos of the product. We will assist you in arranging a replacement or refund.

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They’re perfect for gifting fashion lovers and can be used on any item in our store.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. We will do our best to accommodate changes, but once the order is processed, address changes may not be possible.

Are your products sustainably sourced?

We are committed to sustainability and use eco-friendly materials whenever possible. Our mission is to offer high-quality fashion with minimal environmental impact.

Do you restock sold-out items?

Yes, we try to restock popular items. Sign up for our newsletter or click the “Notify Me” button on the product page to be alerted when an item is back in stock.

How do I care for my items?

For best results, we recommend following the care instructions on the product label. Most items can be machine washed on a gentle cycle, but some materials may require hand washing or dry cleaning.

Can I place a bulk order for events or corporate gifting?

Yes, we offer special rates for bulk orders. Please contact us at info.lheritagebrand@gmail.com with your request, and our team will assist you.